Terms of service

1. Who we are and what this covers

This website and the services described on it are supplied by GETI, the IT and software consultancy of Ernesto, registered with the Ministry of Commerce of Equatorial Guinea under number 15034, with its professional address in Malabo, Equatorial Guinea ("GETI").

Accessing and browsing this site means you accept these terms. If you do not agree with them, please do not use the site.

The contracting conditions in sections 4 to 12 apply to the professional services GETI supplies to its clients.

2. Using the website

The content of this site is provided for information. GETI takes care to keep it accurate and current but does not warrant that it is free of error or permanently available.

Using the site for unlawful purposes, extracting content in bulk by automated means, and any conduct that could damage, overload or disrupt the site or third-party systems are all prohibited.

The contact form is for professional enquiries. GETI may discard automated, unsolicited promotional or manifestly fraudulent submissions without reply.

3. Nature of the information published

Service descriptions, indicative timelines and budget ranges shown on this site are not a binding offer. An offer is formed only through a written, individual proposal issued by GETI.

References to legislation, public programmes, indicators or third-party sources are included for information, with their origin stated. They are not legal advice and do not replace consulting the official sources in force.

4. How a contract is formed

The usual sequence is: initial enquiry, discovery phase, written proposal setting out scope, phases, timeline and price, and written acceptance by the client. The contract is formed on that acceptance.

The proposal states expressly what is inside the scope and what is outside it. Anything not stated as included is excluded.

Unless stated otherwise, proposals are valid for thirty calendar days from issue.

5. Prices, invoicing and payment

Prices are stated exclusive of tax unless expressly indicated. Applicable taxes, duties and withholdings are added in accordance with the rules in force at the time of invoicing.

Fixed-scope projects are invoiced against milestones tied to verifiable deliveries. Retainer services are invoiced monthly in advance. Advisory work is invoiced as agreed in the proposal.

The default payment term is thirty calendar days from the invoice date unless agreed otherwise. Non-payment of a due invoice entitles GETI to suspend the affected services after written notice, and this does not constitute a breach on its part.

Third-party costs required for the project, such as software licences, domains, hosting, certificates, payment gateways or hardware supply, are passed on to the client unless the proposal states otherwise.

6. Client obligations

On-time delivery depends on the client's cooperation. The client agrees to appoint a contact with decision-making authority, to supply information, content, access and approvals on time, and to notify in writing any legal or sector requirement affecting the project.

The client warrants that it holds the necessary rights in the material it supplies to GETI, including text, images, trade marks, databases and third-party software, and is responsible for claims arising from their use.

Delays attributable to the client may lead to rescheduling and, where an interruption exceeds thirty calendar days, to a review of the price.

7. Changes of scope

Any change to the agreed scope is documented in writing with its impact on timeline and price, and requires the client's prior approval before it is carried out.

GETI will not perform out-of-scope work without prior approval, and the client is not obliged to pay for work it has not approved.

8. Intellectual property

Once the price for a delivery has been paid in full, the client owns the source code developed specifically for it, the associated documentation and the data generated in the project.

GETI retains ownership of its tools, reusable components, internal libraries, templates and pre-existing know-how, and grants the client a perpetual, non-exclusive, non-transferable licence to use those needed to operate what has been delivered.

Third-party software incorporated into the project is governed by its own licences, which are identified in the delivery documentation.

Unless the client objects in writing, GETI may refer to the existence of the project and the client's name for commercial reference purposes, without disclosing confidential information or sensitive technical detail.

9. Confidentiality and data protection

Both parties undertake to keep confidential the non-public information they access through the relationship, during its term and for three years after it ends.

Where the service involves processing personal data belonging to the client's own users or beneficiaries, GETI acts as processor on the client's documented instructions, and the specific conditions are set out in the contract or a dedicated annex.

The processing of data you submit through this site is described in the privacy policy.

10. Warranties and liability

GETI supplies its services with the professional care that may reasonably be expected and will correct, at no additional cost, defects that prevent what was delivered from working in accordance with the accepted specification, where these are reported in writing within ninety calendar days of delivery.

This warranty does not cover issues arising from changes made by the client or third parties, use contrary to the documentation, failures in third-party services or infrastructure, absence of a contracted maintenance service, or regulatory changes after delivery.

GETI does not warrant particular search engine positions, traffic volumes, commercial outcomes, or the uninterrupted availability of services operated by third parties.

Except in cases of wilful misconduct or gross negligence, GETI's total aggregate liability on any ground arising from a project is limited to the amount actually paid by the client for that project in the twelve months preceding the event giving rise to the claim. GETI is not liable in any case for loss of profit, loss of data not attributable to its acts, loss of business or indirect damage.

Responsibility for maintaining backups rests with whichever party has that service under contract. Where maintenance is not contracted with GETI, custody of backups rests with the client.

11. Term, suspension and termination

Project contracts end with the delivery and acceptance of the final milestone. Retainer contracts renew monthly and may be terminated by either party on thirty calendar days' written notice.

Either party may terminate for material breach by the other that has not been remedied within fifteen calendar days of written notice.

On early termination, the client pays for the work actually performed to that date and GETI hands over what has been developed, together with the credentials and documentation available.

12. Force majeure

Neither party is liable for failure to perform where this is caused by events beyond its reasonable control, including prolonged power or connectivity outages, telecommunications operator failures, natural disasters, conflict, decisions of public authorities or health restrictions.

The affected party will notify the other without delay and both will agree in good faith how to reschedule the affected obligations.

13. Changes to these terms

GETI may update these terms to reflect changes in its services or in applicable law. The version in force is the one published on this page, with its update date.

Changes do not affect contracts already formed, which are governed by the conditions in force when they were accepted.

14. Governing law and jurisdiction

These terms and the contractual relationships arising from them are governed by the law of the Republic of Equatorial Guinea.

The parties will seek in good faith to resolve any dispute by direct negotiation. Failing agreement, they submit to the competent courts of Malabo, unless a mandatory rule provides for a different forum.

15. Contact

For any question about these terms, please use the contact form on this site, or the telephone and WhatsApp numbers published on the contact page.